An appeal
John Bryan (Thu, 17 Aug 2006 12:16:13 PDT)
Dear Diana:
I understand your problem. I always give my clients a date when they can
expect their bulbs, i.e. will be shipped on or about the xx of
September, delivery on or about the xx September. If not received by xx
of September, please contact me at that time. This seems to work well.
Obviously I give a date ahead of date they should have them. Cheers John
E. Bryan
Diana Chapman wrote:
This is an appeal to other mail-order nursery owners. Everyone else can
skip it!!
I am bombarded with e-mails asking when customers will receive their bulbs,
even when I have already given as accurate an estimate as I can. If I say
"August", in early August all the August people will be e-mailing me, often
in very nasty terms. This is taking up a considerable chunk of my computer
time each morning, and even if I respond, I still get more e-mails (it isn't
here yet! Has it been sent?). Obviously, the more time I spend answering
these e-mails, the less time I have to pack bulbs. The large nurseries must
get inundated.
Do others have this problem? Does anyone have a solution? I certainly
don't want to be rude or ignore customers, but it is truly getting out of
hand.
Diana
Telos Rare Bulbs
_______________________________________________
pbs mailing list
pbs@lists.ibiblio.org
http://www.pacificbulbsociety.org/list.php