An appeal
Kelly Irvin (Thu, 17 Aug 2006 11:02:10 PDT)

Dear Diane:

I have had this problem. I don't blame the customer, because I'm the
same way. I don't usually look for every detail about delivery on
products, because I assume it is in inventory. Many bulb customers are
not experts on planting times, and, especially, unaware of the fact we
have to wait to get our bulbs from other locations.

Anyway, this year I have attempted to make it so clear, that you would
have to be asleep not to know. When the customer prints their invoice
out on screen, and receives the invoice via e-mail, every single flower
bulb description includes a phrase like, "Shipping by October/November".
Now, I fully expect the group of bulbs related to that phrase to be
completely shipped out by mid-October, so my customers won't likely
begin to fidget until late October. My late shipping speculation
probably looses some customers, but the ones I get will hopefully be
pleasantly surprised.

Last fall I had to take a break because of the move, but just about
every season previous to that, my suppliers would not deliver to me when
expected (eh hem... promised), so, my expected delivery date to my
customer, was almost always wrong... Lots of e-mail and telephone calls.
Again, I don't blame them, but it is time consuming.

Anyway, just an idea. I can't prove it works until the end of the season.

Mr. Kelly M. Irvin
The Bulbmeister
10846 Hodge Ln
Gravette, AR 72736
479-366-4968

USDA Cold Hardiness Zone 6b

E-mail: mailto:bulbmeister@bulbmeister.com
Website: http://www.bulbmeister.com/
Forum: http://www.bulbmeister.com/forum/

Diana Chapman wrote: