An appeal
camdon@aol.com (Fri, 18 Aug 2006 07:03:13 PDT)

Here's a suggestion from someone who buys: set up an auto respond
message thanking people for the messasge and updating them with your
timeline. I usually don't worry about bulbs due in August unless they
still haven't arrived in September.
Don

-----Original Message-----
From: rarebulbs@cox.net
To: pbs@lists.ibiblio.org
Sent: Thu, 17 Aug 2006 9:18 AM
Subject: [pbs] An appeal

This is an appeal to other mail-order nursery owners. Everyone else
can
skip it!!

I am bombarded with e-mails asking when customers will receive their
bulbs,
even when I have already given as accurate an estimate as I can. If I
say
"August", in early August all the August people will be e-mailing me,
often
in very nasty terms. This is taking up a considerable chunk of my
computer
time each morning, and even if I respond, I still get more e-mails (it
isn't
here yet! Has it been sent?). Obviously, the more time I spend
answering
these e-mails, the less time I have to pack bulbs. The large nurseries
must
get inundated.

Do others have this problem? Does anyone have a solution? I certainly
don't want to be rude or ignore customers, but it is truly getting out
of
hand.

Diana
Telos Rare Bulbs

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