Telos Rare Bulbs
Diana Chapman via pbs (Wed, 17 Feb 2021 16:11:56 PST)
I thank you all for the kind and positive comments. I can't tell you
how much that means to me.
I don't mean to complain about customers asking questions, just silly
ones like 'how much is this bulb?'. I try to answer all questions, and
give advice where necessary. In these modern times, it is rare to be
able to communicate with a real person, only with the small specialty
nurseries will you get personalized care. That makes it special for me
too, I feel I know some of my customers. People send me pictures of
their bulbs, or of their greenhouses or gardens, and that is really
wonderful, I feel I have friends all over the world.
Again, many thanks for your supportive comments.
Diana
Telos
For great, unusual plants I’ll happily deal with a non-professionally designed website. I’m hot after the plants not the graphic design. So as long as I can figure out how to pick the plant and pay for it I’m good.
Jan
On Feb 17, 2021, at 2:47 PM, Arnold Trachtenberg via pbs <pbs@lists.pacificbulbsociety.net> wrote:
i think we can show our thanks to Diane and Robin by patronizing their nurseries.
Even if it's only a bulb or two.
I heard a quote once about small specialist nurseries.
How do you make some money with a specialist nursery?
"Start with a lot of money"
ArnoldSnow coming in NJ
-----Original Message-----
From: Vlad Hempel via pbs <pbs@lists.pacificbulbsociety.net>
To: Pacific Bulb Society <pbs@lists.pacificbulbsociety.net>
Cc: Vlad Hempel <vlad.hempel@gmail.com>
Sent: Wed, Feb 17, 2021 3:57 pm
Subject: Re: [pbs] Telos Rare Bulbs
If I may add my two cents:
Diana, I find your website good enough for what it is.
Being a bulb enthusiast myself and not from US, I took time to read through
the conditions (especially the international orders page).
I think your request about name and address is essential.
Please continue to offers these gems. There are hardly any place that offer
so many generas and species in one place.
Greetings from Berlin,
Vlad
On Wed 17. Feb 2021 at 21:43 Diana Chapman via pbs <
pbs@lists.pacificbulbsociety.net> wrote:
Thank you, Robin. It has actually taken me the best part of three weeks
just to update the availability on the web site, and I still have the
greenhouses to take care of and orders to fill. As for hiring someone
to do it, I couldn't possibly afford it, and anyway, I tried some time
back to have someone make a cd of bulbs that I would provide to
customers and it was a total nightmare, she couldn't understand the
names, couldn't spell them, even with me going over them carefully, and
I finally abandoned it. So, if my web site is clunky and 'not modern',
that's the way it is. I have rarely had any complaints about it.
Diana
Telos
A suggestion that revamping our websites that would avoid questions and
other issues is great. But when you're a single proprietor with no paid
help and when revamping takes an incredible amount of time and resources,
it's much, much more difficult. We struggle along as best we can and make
changes as we can, but for me the last two years have been very difficult
due to family issues, a major move and other obligations. Oh, yes, and a
grandson who is no longer readily available... Given the pandemic and the
fact that we all have family, often elderly or otherwise needing
assistance, things don't happen as quickly or efficiently as they should.
Right now I'm faced with at least updating some website information and
finding the time, let alone determining the best way to do it, can be
roadblocks in themselves.
So, these upgrades will get done, but for specialist nurseries, these
take a lower priority than making sure we have unusual and/or rare plants
available for the plant lovers who support us. Personally, I'll put up with
clunky websites to get what I want, knowing I can't get a plant anywhere
else nearly as easily.
Robin Hansen
Hansen Nursery
In the southern wilds of Coos County, Oregon
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