You can reply directly to Dell regarding the BX
Kipp McMichael (Tue, 01 Oct 2013 16:23:49 PDT)

Greetings,

The options and methods for responding to emails from the PBS depends on
your email program. In some, there isn't a straightforward way to reply
to (just) the sender by a single click. For me, in Hotmail/Outlook, I need to copy&paste the sender's address into a new message - there is no way for me just to click the sender's address to compose a proper sender-only reply. I endeavor to make this extra (and somewhat unintuitive) effort every time I reply to PBS messages but it's easy to forget - and it doesn't mean anyone is being "too lazy" - just fallibly human.

-|<ipp