Hi Mike! Hmm! It did work for me last July. In fact, the whole process was surpisingly effective as I wanted to place an order in August to get seeds by early September. It worked. As this was a first and only time for me in many years I don't know how to advise you. Maybe the software has changed. Andrew -Andrew wrote: > Huh! Just scan in your ID. That's how it ought to work. But I contacted them directly, and even offered to send in a notarized copy of my ID. I was told that I had to present my ID in person, to a designated verification agent. Mike