An appeal

Diana Chapman rarebulbs@cox.net
Thu, 17 Aug 2006 09:18:56 PDT
This is an appeal to other mail-order nursery owners.  Everyone else can
skip it!!

I am bombarded with e-mails asking when customers will receive their bulbs,
even when I have already given as accurate an estimate as I can.  If I say
"August", in early August all the August people will be e-mailing me, often
in very nasty terms.  This is taking up a considerable chunk of my computer
time each morning, and even if I respond, I still get more e-mails (it isn't
here yet!  Has it been sent?).  Obviously, the more time I spend answering
these e-mails, the less time I have to pack bulbs.  The large nurseries must
get inundated.

Do others have this problem?  Does anyone have a solution?   I certainly
don't want to be rude or ignore customers, but it is truly getting out of
hand.

Diana
Telos Rare Bulbs


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